How Hollywin Protects Your Account Data

Privacy Policy at Online Casino Hollywin

When we talk about privacy at Online Casino Hollywin, we mean the information we collect to open and run your account, and how we protect it. During sign-up we collect your email, password, phone number, country and account currency; further personal details are added later in your profile. This information lets us set up your account, process deposits and withdrawals, and respond to support requests.

Verification data

Before your first withdrawal we ask for a photo ID, proof of address and a check of the payment method used, and this verification step is completed within 72 hours. We only use these documents to confirm your identity and to meet the requirements that come with our licence; we do not request them for any other purpose.

All data exchanged with our systems is protected with SSL encryption, which secures the connection between your device and our servers whenever you log in, deposit or withdraw. We recommend reviewing the verification requirements in our verification section before submitting documents, so the process runs smoothly the first time.

What Personal Information We Handle

We collect and process a limited set of details, each tied to a specific purpose in running your account and keeping it secure.

• Email and password: used to create and secure your login, and for password recovery through account access.
• Phone number and country: collected at registration to confirm your location and account eligibility.
• Account currency: set during sign-up and used for all deposits, bonuses and withdrawals.
• Photo ID and proof of address: requested for verification before the first withdrawal, checked within 72 hours.
• Payment method details: checked as part of verification to confirm deposits and withdrawals match the account holder.

Data Protection and Your Rights

Our licence, issued by the Curaçao Gaming Authority under number OGL/2024/161/0191 to Stable Tech N.V., sets the framework under which we operate and handle player data. Within that framework, account information is used strictly for operating your account, processing payments through the methods listed in our payment methods section, and providing support.

If you have questions about how your details are used, our support team is available around the clock through live chat, email and the help centre, as described on our support page. You can also ask us directly for deposit limits or self-exclusion on your account; both are arranged on request through support, and we point players who want further help toward Gamblers Anonymous, GamCare or Gambling Therapy.

We encrypt data in transit with SSL and limit the information we request to what registration and verification require, so your profile holds only the details needed to keep your account active and compliant.